Part 2
(A three-part series, helping leaders and teams work easier, remotely.)
Here are continued methods from the Gallup Organization by Jennifer Robison
- Individualization, expectations, communication are key for remote workers
Teams Working Remotely – More Suggestions:
Individualization is key
The best managers have always individualized their coaching to the worker, but doing so at a distance requires greater intentionality
Managers need to ask each team member:
- to describe the conditions under which they perform best
- their concerns about their workflow
- their emotional response to the situation.
Managers in strengths-based businesses have a huge asset — they can predict employees’ reactions.
- Whether that means a driving need to complete projects, keep promises, maintain relationships or any other motivator, those traits are powerful … and different for everyone.
- Managers will need to individualize to the person to get the best performance. A one-size-fits-all response never fits anyone very well.
Big Hint / Idea from Alysia
Ask: How are things going?
Do a ‘round robin’ at the beginning of a ZOOM call … to give one word that describes their current week, and their hopes for the rest of the week.
Set expectations early and clearly
About half of all U.S. employees — remote or not — don’t know what’s expected of them at work.
Managers must make expectations crystal clear:
- X is the work you should do
- Y is the quality standard
- Z is the deadline.
Executives should provide higher-level expectations aligned with the company’s purpose:
- ‘We’ll keep our customers engaged by doing X,
- We’ll maintain our standards by doing Y,
- We’ll fulfill our mission by doing Z.’
The more detail, the better.
Big Hint / Idea from Alysia
Each week, ask each of your team members to write down and have them ready for Monday morning, their ‘3 Big Goals for the Week’ .
Have them email to their direct report leader, the three goals, for accountability. Recheck how they did in your debrief on Friday morning, for example.
Part 3 – More Strategies, Policies, Practices & Teams Working Remotely